Customer satisfaction is important to us.
Real people reply within 24–48 business hours.
Lost your access code? We restore access immediately.
Case-by-case review under our 30-day guarantee.
Payments processed by Stripe with buyer protection.
If you experience a technical issue or access problem, please contact our support team before requesting a refund. We will work with you to resolve the issue as quickly as possible.
Most issues — including missing access codes, login problems, or technical errors — are resolved within 24–48 business hours.
Email us with your order number and a short description of the issue. We'll reply within 24–48 business hours, Monday–Friday.
amministrazione@safexeusrl.comBecause our products grant immediate access to digital educational content, refund eligibility is reviewed on a case-by-case basis. We prioritize resolving the underlying issue first; if we are unable to do so, a refund may be issued.
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
SAFEX-EU S.R.L.
Largo Francesco Torraca 71
80133 Napoli (NA)
Italia
P.IVA: 10011171211